We want you to be fully satisfied with your purchase.

Returns are accepted within 10 days of delivery for B2C (retail) customers, provided the items are unused, in their original packaging, with all tags, labels, and accessories intact.

For B2B (bulk/wholesale) orders, all sales are considered final. Returns or exchanges are only permitted if the products are found to be defective, damaged, or not as described at the time of delivery.

All return requests must be initiated through our customer support team with proof of purchase (order ID, invoice, or receipt).

Products must be sent back in a secure package to avoid damage during transit.

Non-Returnable Items

The following items are not eligible for return or exchange:

Customized or personalized products (including logo printing, name engraving, or special design orders).

Discounted, clearance, or final sale items.

Products that show signs of use, wear, or damage caused due to customer handling, negligence, or misuse.

Products returned without original packaging, tags, or missing parts.

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund request.

Approved refunds will be processed within 7–10 business days to the original method of payment (credit/debit card, UPI, wallet, or bank transfer).

Please note that shipping, handling, and COD charges are non-refundable.

In the case of prepaid orders, if the payment gateway charges are non-refundable, the same will be deducted from the refund amount.

Exchanges

Exchanges are possible only for the same product type, size, or color, subject to stock availability.

If the requested item is out of stock, you will be offered either a full refund (as per refund policy) or a store credit for future purchases.

Store credit, if issued, will remain valid for 6 months from the date of issue.

Additional Notes

Return shipping charges are to be borne by the customer, unless the product delivered was defective, damaged, or incorrect.

In case of courier damage during return transit, the refund may be partially or fully rejected. Please ensure safe and secure packaging.

For international orders, customs duties, import taxes, and return shipping costs are non-refundable.